Returns Policy

The Waterbuoy has had an extensive development and testing process with quality and reliability at the top the agenda.

In the unlikely event of a manufacturing defect detected within 6 months of the date of purchase, you will be entitled to a replacement Waterbuoy free of charge (see warranty details inside Waterbuoy box).

If you need to return an item for replacement, please use our returns form to describe the fault (so that we can feed it into our QA process). The form is available by emailing Please pack the item securely, enclosing the completed form. For your own protection we recommend that you use a recorded-delivery service. On receipt of your returned item we will promptly send your replacement.

This returns policy does not affect your statutory rights.